16.04.2009.
I am often pulled up for my sarcasm. And I often have pondered why an overwhelming majority overlook the sense of humour and latch on to my sarcasm alone. Here below is a letter I wrote to the Vice President HR of an establishment I once worked for.
Dear Mr. ******,
My name is J****** M*****. I was once upon a time ages and ages hence a **** employee. I served the company honestly and dutifully from ******* **** to ******* **** and then left to rejoin the merchant navy. Since then I have tried in vain to retrieve my Provident Fund from your establishment.
I hope you remember that I spoke to you over the phone, after being directed to you by the Vice President HR from your *********** office sometime in October 2008. I then personally drove 35 kilometers (one way only) to your office in T**********, R******* to meet you and Mr. ***** ****** to fill up my PF Forms for the fourth time (only). The explanation I then received for a more than two year delay was that my form was first inadvertently overlooked at the time of my resignation, then it was once lost (second time & I was never informed), subsequently (3rd instance) it was submitted to the PF Department without a receipt by your sub-agents and as a result the PF Department (as informed to me, by you) latter claimed they never received it. I hope you also remember your assurance that your department was then (and hopefully still now) being run more professionally with a greater degree of competence compared to the time when my doomed Provident Fund Forms were besieged by misfortune.
Although I have had already explained it to the lady (VP HR) I spoke to in the *********** office and then to you and to Mr. ***** ******, let me reiterate - I do not live in India any more & my picayune fortunes do not permit me to fly to India frequently to sign Provident Fund Forms. I was on vacation in October and you assured me that this time if I dissipate a portion of the precious time with my family & take the pain to drive to your office and duly fill the forms, you will ensure that they are followed up / submitted properly and obtain a receipt. I must concede, that you did and Mr. ***** ****** did email me a copy of the receipt and also mailed the hardcopy to my residential address in Kolkata / India.
But alas! The windmills of the clerical gods turn not in my favour. After a considerable period of time (I restrain myself from counting days & months) I have now received a letter from the Provident Fund Department stating that my Provident Fund could not be released as I quote - "THE AUTHORISED OFFICIAL OF THE ESTABLISHMENT NOT ATTESTED THE CLAIM"
My relative in Kolkata has kindly scanned and sent the documents to me. Attached please find the same for your kind perusal.
Let me assure you I am not upset. I am not angry either or agitated even. Are you wondering why not? For the sake of my General Physician. He is a genial old Welshman & would be shocked to find seismic fluctuations in my otherwise perfect BP. Despite feeling weak, helpless & enervated, in spite of cowering infront of this insurmountable obstacle of incompetence and apathy I still manage to have faith. However I do shiver to think what would have become of me if I retired from **** as a feeble old man and had to run to so many pillars and posts to retrieve my Provident Fund.
In the mean time I assure you I am in good health and not old and feeble, thus if you could kindly point me to the right direction of the right pillar and post, I pledge, not only to run to them but I will put any possible Herculean effort to move those pillars and posts to retrieve my paltry sum. I had logged every call made to your office and the references, dates and names of persons I spoke to. Though I am in the UK now and do not have them here, if you need I can have them scanned and sent over to humbly serve as 'Aide Memoire'.
Please do try to forgive me for my obvious sarcasm. I couldn't help but use humour to pacify my dismay at this inescapable tragedy. It is not directed at you in person. Please understand it is not the money which bothers me so. It is the lack of empathy for ex-employees, apparent absence of a sense of responsibility and I shall not go to the extent of questioning competence.
I also wish to bring this to the notice of higher management. I will remain forever obliged if you could kindly forward me the email addresses of the AVP & VP Human Resource, Centre Head in Kolkata and that of the India Head of Operations.
At the terminus let me again apologize and beg forgiveness for being voluble & if my words have in anyway offended you.
Yours sincerely,
J****** M*****
COPY TO: Mr. ***** ******